Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
(ref new CX design strategy, standards, principles, and bespoke artifacts and methodologies I created)
Alexis Hodgson, Deputy Director Brand Experience, Marketing and Communications Jisc, April 2024
…we are rolling out Myriam’s CX system, strategy and ‘Spine tool’ approach and methodology as the starting point for any continuous improvement activity, creating consistency and a centre of excellence (internal and external CX).
They will be the foundation for our future CX training activity, evolving mindsets and behaviours company wide to a more mature model
Clare Shafflebotham, CX Director, Jisc, March 2024
The client doesn't really know what they want or how to get there. Myriam has excelled working in this environment of uncertainty leveraging both technical and interpersonal skills to shape the project from concepts to tangible outcomes. Myriam has led the team well, to the point now where we have a tangible view of where we are going in the next phase of the project. The project is both interesting and challenging - challenges that Myriam has excelled at meeting
Jonathan Gill, Technical Architect, Leadership Team at BJSS June 2023
Big shout out (on the company-wide Slack channel) to Myriam for her amazing work on the (client name) project! This is a short and extremely intense project, and unfortunately the team keeps changing.
Myriam valiantly onboarded about 11 new team members in addition to her 'day job' as a Service Designer, whilst navigating the most tricky Service Design waters with a shifting brief and considerable scope creep. Well done, Myriam!
Christina Ehlers - Lead Researcher and Squad Lead, at Sparck, Jan 2023
Myriam’s extensive subject matter expertise comes through not just in Design & CX, but also in the retail industry. She’s done a great job creating frameworks for the BJSS Retail Consulting Team
Charles Hope - Retail Principal at BJSS, Nov 2022
Myriam brought great energy and positivity to everything she did. Myriam has so much more to give and SPARCK has so much to learn from Myriam!
Jimmy Adams - Lead Digital Consultant at Sparck, Sep 2022
She is creative, intelligent and hugely motivated and highly credible
Ralph Robinson - Head of Retail & Consumer Markets at BJSS, Dec 2022
Thanks for making (client project) a better place. You're the one in the team I know I can always come to
Nastassia Zelkouskaya - Business Analyst at BJSS, Jan 2023
Myriam is a strong communicator, builds relationships and works constructively with others. Really thorough in her work achieving great outputs and outcomes. Her vast experience has been very valuable input.
Leonie Collier - Head of the Content Practice, Leadership Team at Sparck, Sep 2022
Yours is a rare ability, to dive into a body of research and come out with the one insight that changes everything. The golden nugget. What you did changed the course of the project.
Dave Black, Leadership Team at Sparck, March 2022
(Referencing the in-store navigation transformation project I led at Asda. Case study below.)
Judith Mckenna - Walmart International CEO
As we are deeply impressed by your work of Signage Book for ASDA, we are thinking it is important to have your opinion... Your professional comments will be highly appreciated.
Tracy Liu, Director of Marketing
Walmart Asia Realty
Agile end2end creation and deployment of three separate yet intertwined services for the UK government.
Discovery to live in 12 weekly sprints.
Highly collaborative design and development below conducted on Mural depicts Service Design Principles, UI, SEO, Eligibility Criteria flows, prototype flows, and a series of Service Blueprints mapping out various user journeys (digital, non-digital, and hybrid).
Note: original created on an infinite Mural canvas
"None of the masks I bought worked. Too small, too big, too sinister, so uncomfortable they squished my ears till they turned red. All, without exception, steamed up my glasses."
Heavily researched, expertly designed, prototyped and tested.
Due to popular demand, manufactured for sale with repurposed fabrics.
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